Privacy Policy

This Privacy Policy explains how CLIPME AI INC ("Company", "we", "us", or "our") collects, uses, discloses, and protects personal information when you access or use CliPMe.AI, including its website, web application, AI video generation tools, credit system, and related services (collectively, the "Service").

1. Data controller

For personal information processed to operate CliPMe.AI, the data controller is CLIPME AI INC, c/o Cogency Global Inc., 850 New Burton Road, Suite 201, Dover, DE 19904, privacy contact support@clipme.ai, phone +357 94104222.

Paddle independently processes certain buyer, payment, tax, fraud-prevention, receipt, and transaction data as Merchant of Record under its own privacy notice and buyer terms.

2. Information we collect

2.1 Account information

Name, email address, company name, username, password hash or authentication identifier, account preferences, country or region, and communications preferences.

2.2 Transaction and billing information

Paddle processes payments. We do not directly store complete payment-card details for transactions processed by Paddle. We may receive transaction information from Paddle, including customer name and email, billing country or region, business name, tax/VAT identification, product or credit package purchased, currency, transaction amount, transaction identifier, payment status, refund status, chargeback or dispute status, and receipt or invoice references.

2.3 User Content

We collect and process content you submit to the Service, including prompts, creative instructions, images, videos, audio, voices, logos, brand assets, storyboards, characters, project files, model settings, generated outputs, generation history, and file metadata. User Content may include personal information about you or other individuals. You must not submit personal information about another person unless you have the rights, permissions, and consents required for the intended processing.

2.4 Technical and usage information

IP address, browser type and version, device type, operating system, language, approximate location derived from IP address, login timestamps, session information, pages and features used, generation events, model and workflow selections, credit usage, referral source, error and performance logs, security events, fraud and abuse signals, and cookie or similar-technology identifiers.

2.5 Communications and support

Information provided through support emails, bug reports, rights complaints, refund requests, account-deletion requests, and surveys.

3. How we use personal information

We use personal information to: create and administer accounts; authenticate users; provide and operate the Service; process User Content and generate and deliver requested outputs; maintain project history and credit balances; display estimated generation costs; provide customer support; diagnose errors and failed generations; send transaction and service communications; prevent fraud, abuse, unauthorized access, and policy violations; moderate content and investigate complaints; protect users, third parties, Paddle, and the Company; improve product performance, reliability, and usability; analyze feature usage and develop new features; comply with legal, regulatory, tax, accounting, and contractual obligations; enforce the Terms of Service and Acceptable Use Policy; establish, exercise, or defend legal claims; and send marketing communications where permitted and subject to opt-out rights.

4. Legal bases for processing

Where the GDPR, UK GDPR, or similar law applies, we rely on one or more of the following: contract (processing necessary to provide the Service you request); legitimate interests (operating, securing, improving, and protecting the Service); legal obligation (law, tax, accounting, and regulatory requirements); consent (where required, including certain cookies, marketing, or optional processing); and legal claims and vital interests (to protect rights, safety, and security).

5. AI processing and automated systems

User Content may be processed by artificial-intelligence systems to generate requested media. Depending on the selected feature, User Content (such as prompts, images, or audio) may be transmitted to third-party AI model providers (see Section 6). The Service may also use automated systems for fraud detection, security monitoring, abuse prevention, policy enforcement, and technical diagnostics.

The Service does not perform biometric identification. CliPMe.AI does not use your User Content to train its own AI models, and does not sell your User Content. Third-party AI providers process your content to return a generation result; their handling of submitted content is governed by their own terms and privacy notices.

6. Service providers and recipients

We disclose personal information and/or User Content to the providers that help us operate the Service:

• Paddle — payments, tax, receipts, refunds, fraud prevention, and transaction support (Merchant of Record).
• Google Cloud Platform — cloud hosting, databases, and file storage (Google Cloud Storage) for your uploads and generated outputs.
• Google (Vertex AI) — Gemini image generation and Veo video generation (receives prompts and reference images).
• OpenAI — image generation (receives prompts and reference images).
• xAI (Grok) — image and video generation (receives prompts and reference images).
• ElevenLabs — text-to-speech and the AI voice changer (receives your script text and audio).
• RunComfy — talking-avatar video composition (receives the avatar reference image and generated audio).
• fal.ai — hosts the Bria and Seedance models (receives prompts and reference images/visual references).
• Freepik — image and video generation (receives prompts and style references).
• Additional AI inference providers — budget image and video generation (receive prompts and reference images).
• Professional advisers (legal and accounting), and government authorities or courts where legally required.

We require service providers to process information for authorized purposes and subject to applicable contractual and legal protections.

7. Paddle

Paddle acts as Merchant of Record for purchases made through the Service. Paddle independently collects and processes information necessary to process payments, calculate and collect taxes, issue receipts and documentation, prevent fraud, comply with financial and regulatory obligations, manage refunds and payment disputes, and provide buyer support. Paddle's processing is governed by Paddle's own privacy notice and buyer terms.

8. International data transfers

We and our providers may process personal information in the United States, the European Economic Area, Israel, the United Kingdom, and other countries. Where required, we use recognized transfer safeguards such as Standard Contractual Clauses, the UK International Data Transfer Addendum, adequacy decisions, and contractual and organizational safeguards.

9. Data retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy. As a general guide:

• Account data — for the life of your account, then deleted within approximately 90 days of a verified deletion request.
• Transaction records — up to 7 years, as required by tax and accounting law.
• Uploaded source files and generated outputs — retained until you delete them or close your account.
• Generation, security, and error logs — approximately 12 months.
• Support communications — approximately 24 months.
• Backups — deleted information may persist in encrypted backups for up to 90 days through normal backup rotation.

We may retain information longer where necessary to comply with law, resolve disputes, prevent fraud or abuse, enforce agreements, or establish, exercise, or defend legal claims.

10. Data security

We use reasonable administrative, technical, and organizational measures designed to protect personal information, which may include encryption in transit, access controls, authentication, logging, network protections, restricted employee access, security monitoring, and vendor review. No online system can be guaranteed completely secure. You are responsible for protecting your account credentials and devices.

11. Cookies and similar technologies

We use cookies and similar technologies for authentication, session continuity, security, and preferences. Where we use non-essential analytics or similar technologies and where legally required, we will not activate them before obtaining consent, and you will be able to review or update your preferences.

12. Marketing communications

Where permitted, we may send product news, offers, or marketing messages. You can unsubscribe through the link in the message or by contacting support@clipme.ai. You may continue to receive essential account, security, billing, and service communications.

13. Your privacy rights

Depending on your location, you may have rights to request access, correction, deletion, or restriction; to object to certain processing; to withdraw consent; to receive a portable copy of certain data; to opt out of certain marketing; to appeal a privacy decision; and to lodge a complaint with a data-protection authority. To submit a request, email support@clipme.ai. We may verify identity and authority before completing a request, and may retain information where an exception or legal obligation applies.

14. United States state privacy rights

Residents of certain US states may have additional rights, subject to legal thresholds and exceptions. The Company does not sell personal information for monetary consideration, and does not use it for cross-context behavioral advertising.

15. Children's privacy

The Service is not directed to children under 18. We do not knowingly collect personal information from children below the applicable minimum age. If you believe a child has submitted personal information, contact support@clipme.ai.

16. Third-party links and services

The Service may link to third-party websites or services. We are not responsible for their privacy practices; please review the relevant third-party privacy notices.

17. Changes to this Privacy Policy

We may update this Policy. The revised Policy will be published with a new effective date. Where required, material changes may be communicated through the Service or by email.

18. Contact

CLIPME AI INC
c/o Cogency Global Inc., 850 New Burton Road, Suite 201, Dover, DE 19904
Privacy & support: support@clipme.ai
Phone: +357 94104222
Website: https://clipme.ai